Question 1

What services do you provide?

Accepted Answer

We offer a comprehensive range of services, including marketing and listing your property, guest communication, check-in and check-out coordination, housekeeping and maintenance, pricing optimization, and revenue management. We also handle all guest inquiries and provide 24/7 support to ensure a seamless guest experience.

Question 2

How do you market my vacation rental?

Accepted Answer

We utilize multiple online platforms, including major booking sites like Airbnb, VRBO, and Booking.com, as well as our own website and social media channels. We also implement SEO strategies, professional photography, and detailed property descriptions to enhance visibility and attract potential guests.

Question 3

What is your fee structure?

Accepted Answer

Our management fees are a percentage of the rental income, with the percentage based on which package you choose. We only earn money if you earn money! No hidden fees!

Question 4

How do you determine the rental price for my property?

Accepted Answer

We use a dynamic pricing strategy that takes into account various factors such as seasonality, local events, market demand, and competitor rates. Our goal is to maximize your rental income while ensuring competitive pricing to attract more bookings.

Question 5

How do you screen potential guests?

Accepted Answer

We conduct thorough guest screenings by reviewing their profiles, previous reviews, and verifying their identity through our booking platforms. This process helps us select trustworthy guests who are likely to respect your property.

Question 6

What happens if there is damage to my property?

Accepted Answer

Our Elite plan includes $1000 owner damage protection, meaning if a guest causes damage we will reimburse you up to $1000 to repair or replace damaged items. In case of greater damage we will assist you in pursuing reimbursement from the guest.

Question 7

Do you handle all guest communications?

Accepted Answer

Yes, we manage all aspects of guest communication, from initial inquiries to booking confirmations, check-in instructions, and responding to guest questions during their stay. Our team is available 24/7 to ensure that guests have a positive experience

Question 8

What is your process for property maintenance and cleaning?

Accepted Answer

We coordinate regular maintenance and deep cleaning services to ensure your property is always in top condition for guests. We work with professional cleaners and maintenance staff to address any issues promptly and keep your property in excellent shape.

Question 9

How often will I receive updates about my property?

Accepted Answer

We provide regular updates through a dedicated owner portal where you can view booking calendars, financial statements, and maintenance reports. We also offer monthly performance reviews to discuss occupancy rates, income, and any feedback from guests.

Question 10

Can I use my property whenever I want to?

Accepted Answer

Absolutely! As the owner, you have full control over your property's availability. Simply let us know in advance when you want to use your property, and we will block those dates from the booking calendar.

Question 11

What areas do you service?

Accepted Answer

We manage properties in many communities throughout the Space Coast and Treasure Coast, including Cape Canaveral, Cocoa Beach, Satellite Beach, Indian Harbour Beach, Melbourne, Melbourne Beach, Palm Bay, Viera, Rockledge, Cocoa, Vero Beach – as well as other cities in Brevard County and Indian River County. If you don't see your city listed then please contact us to see if we serve your area.

Question 12

What sets your management company apart from others?

Accepted Answer

We pride ourselves on our personalized approach, 20+ years of experience, and dedication to delivering exceptional guest experiences. Our team is passionate about providing top-tier service, ensuring your property is well-maintained and generating maximum revenue.